Frequently Asked Questions
At Queen Villas Turkey, we want your holiday planning to be as enjoyable as the holiday itself. This Frequently Asked Questions section has been designed to guide you through the process of exploring our villas, making enquiries, and confirming your booking with complete confidence. Whether you are browsing for inspiration, securing dates, or arranging a last‑minute stay, you will find clear answers here. For full details of our policies, please refer to the Terms & Conditions and Cancellations & Refunds pages.
Exploring Our Villas
Browse all properties, create a shortlist, and refine searches with filters.
We invite you to browse our full collection of villas and apartments. Use the All Properties link to view the complete portfolio.
- Create an account to build a personal shortlist of favourites.
- On the menu, you can find choose to view properties by destination or by property type.
- Refine your search using the filters on our home page to select dates, property type, and destination.
- You can further adjust your filters on the results and destination pages to find the perfect match.
How Do I Book Online for the Next Summer Season?
Complete the online form; prices and deposits are shown instantly.
Most of our properties display prices for the forthcoming season. For these dates, you may book directly online.
- Complete the booking form with your basic details.
- The system will calculate the full cost of your reservation, including any fees, and show the deposit required.
- Submit your booking request — at this stage there is no payment and no obligation.
What Happens After I Send a Booking Request?
We confirm with the owner, then send secure payment links; deposit secures your dates.
Because summer dates are in high demand, we first confirm availability with the property owner.
- Once confirmed, you will receive an email containing secure payment links.
- You may pay your deposit online by credit or debit card in GBP, or by bank transfer. A simple form is provided to notify us when your transfer is on its way.
- You should pay your deposit within 24 hours to secure your dates. Up to that time you are first in the queue but if another booking is made and paid for (to us or the owner) after that time, then you may lose them.
- You should let us know when you have made your payment.
- As soon as we receive your deposit, your dates are reserved.
- The balance is payable in cash on arrival.
- We will be in touch with you by email so that you can arrange an airport transfer from Dalaman or any other special services to make your arrival and stay easier and more comfortable.
What If My Preferred Dates Are Not Shown?
Use the enquiry form; we’ll check availability or suggest alternatives, including off‑season stays.
Most properties display a calendar with available dates and prices. However, if you wish to book further in advance, or for a special occasion:
- Use the enquiry button on the booking form to provide your details.
- We will check availability with the owner and, if necessary, suggest alternative properties that meet your requirements.
- Off‑season bookings can also be arranged in this way.
- If you prefer not to book and pay online, simply complete the enquiry form and we will organise your reservation with you by email.
What Payment Methods Are Available?
Pay deposits online by card or bank transfer; balances on arrival by cash or card.
We offer several convenient ways to pay for your holiday:
- Online: You may pay your deposit securely by credit or debit card, or by bank transfer.
- Currency: All payments must be made in the currency specified at the time of booking.
- On Arrival: The balance is to be settled in cash.
This flexibility ensures that you can choose the payment method most suitable for you, while knowing that all transactions are handled securely.
Is My Payment Secure?
Online payments are encrypted and bank transfers monitored for your protection.
Yes. All online payments made through Queen Accommodation Services are processed via secure, recognised providers.
- Card payments are handled using encrypted systems that meet international banking standards.
- Bank transfers are monitored and confirmed by our team before your booking is finalised.
You can book with confidence knowing that your financial details are protected.
I Need an Immediate Booking — Can You Help?
Call us directly; we regularly assist guests needing urgent accommodation.
Yes. We frequently assist guests who arrive in Turkey to find their accommodation is not as advertised, not legally registered, or unavailable.
If you need urgent assistance:
- Call us directly on 0090 534 062 3242.
- We will do everything possible to secure suitable accommodation for you, even at short notice. This is a regular part of our service, and you can rely on our local expertise.
Are the Properties Fully Compliant with Turkish Law?
All properties are TÜRSAB‑licensed; Queen Accommodation Services holds Licence No. 13787.
Queen Accommodation Services, is a fully licensed TÜRSAB travel agency officially registered under Turkish Law No. 1618, meaning we are legally authorized and insured to sell tours and travel packages.
Queen Accommodation Services Licence No: 13787.
Each Individual listing displays the properties official rental license certificate number. Without a rental license we do not rent that property.
Booking directly with unlicensed owners can expose guests to risks such as incomplete certification, unsuitable accommodation, or properties not ready for occupation. Last year alone, we assisted six families who encountered such difficulties. With us, you can book with complete confidence.
What Is TÜRSAB?
The official Turkish tourism licence ensuring legal, safe, and regulated holiday rentals.
- TÜRSAB is the Association of Turkish Travel Agencies, established by law in 1972. It is the official body responsible for licensing and supervising travel agencies in Turkey.
- Since 2020, Turkish tourism law has required that all businesses offering short‑term holiday rentals or travel services must hold a valid TÜRSAB licence.
- The licence confirms that the agency meets strict criteria: proper company registration, a physical office, qualified personnel, and compliance with Ministry of Culture and Tourism regulations.
- Without TÜRSAB registration, agencies cannot legally advertise and rent short stay properties.
- Today, TÜRSAB membership is both a legal requirement and a mark of credibility. It protects guests by ensuring that agencies operate transparently, meet service standards, and are subject to consumer protection under Turkish law.
- Queen Accommodation Services is fully licensed under TÜRSAB (Licence No. 13787), and every property we advertise displays the properties Touristic Rental of Residence number (Turizm Konutu İzin Belgesi). This guarantees that your booking is both legal and secure.
Will the Property Be As Good As It Looks Online?
Every villa is personally inspected to guarantee standards of cleanliness and comfort.
Yes. Every villa and apartment we advertise has been personally inspected and vetted by our team.
- We ensure that each property is as beautiful as its photographs suggest.
- Cleanliness, maintenance, and guest comfort are checked to meet the expectations of our most discerning visitors.
- We provide a star rating system on our property listings to give guidance on the luxury level of each property. Please don’t hesitate to ask if you would like to be extra-clear about the quality and facilities of your preferred property.
What If I Need Help During My Stay?
We are here for you and happy to assist with whatever you need — just ask.
- In addition to villa rentals, we offer airport transfers, Cleaning Packs and Welcome Packs. You can arrange for us to go shopping for you so that you have everything you need as soon as you arrive (Ideal for late night arrivals!).
- We also offer Mid-Stay Cleaning if you would like someone to come in for you during your holiday.
- Our team are local experts and all staff are bilingual, ready to provide practical advice and support.
- You can reach us easily by phone or by visiting our office (see the map on our Contact page).
- Once you are a resident, you will also have access to our emergency numbers. These, along with details of local emergency services, are listed on your account page — please keep it bookmarked for peace of mind.
Can I Make Special Requests?
Catering, child equipment, or celebration arrangements can be organised on request.
Certainly. Many guests wish to add personal touches to their holiday, whether it is catering, child equipment, or arrangements for a celebration.
- Use the enquiry form or contact us directly to discuss your requirements.
- Our team will liaise with property owners and local providers to ensure everything is ready for your arrival.
- We pride ourselves on tailoring each stay to suit your needs.
- We can provide airport transfers on arrival or departure and even luxury transportation for weddings or other special events.
What About Accessibility?
Contact us for tailored advice.
We understand that accessibility is an important consideration.
- Our website includes filters for properties with downstairs bedrooms, bathrooms, and other features that may assist guests with mobility needs.
- Because we have personal experience of every property, we can provide practical advice beyond what filters show.
- If you have specific accessibility requirements, please contact the Queen Team directly. We will help you select the most suitable accommodation and ensure your comfort during your stay.
Is there any information for Use of the Property That I Should Know About?
Occupancy rules appear on your account after deposit; check again on arrival for updates.
Yes. Each property has a set of basic occupancy rules designed to ensure your comfort and the smooth running of your stay.
- These rules will appear on your account page, together with a wealth of useful local information as soon as you have paid your booking deposit.
- Because regulations and property requirements may occasionally change, we ask that you check the rules again upon arrival.
- The Queen Team reviews and updates these rules as needed, so you can be confident that the information provided is current and accurate.
Do you offer services for villa owners?
Services for Villa Owners
Yes. Queen Accommodation Services provides full property management in Dalyan and Ortaca, including rental management, renovations, cleaning, winter checks, registrations, tax and insurance support. Our bilingual team ensures peace of mind for owners and memorable stays for guests.
Visit our Property Management website: Queen Accommodation Services
Can you help us with catering for events and special occasions?
Catering for Events & Special Occasions
Absolutely. Through Dalyan Weddings and Special Occasions, we can arrange catering tailored to your celebration — from intimate gatherings to large receptions. Our team coordinates every detail so you can relax and enjoy your event. We can also arrange catering for dinners and small parties during your holiday. Contact us if you would like to arrange something special.
Can you accommodate large groups?
Holiday Accommodation for Large Groups
Yes. We have a number of superb large villas ideal for families and friends, as well as pairs of villas side by side for groups who want to stay close together. And we can help you co-ordinate everyone’s arrival and departure as well as any special requirements. Combined with Dalyan Weddings, we can organise the entire occasion — whether it’s a wedding, vow renewal, or any other special event.