Terms & Conditions

1. Booking and Payment:

• A deposit of 25% of the rental amount is required to confirm your reservation.
• The balance, including the security deposit, must be paid on your arrival (as stated in the confirmation email). Failure to pay on time will result in cancellation of the booking.
• For reservations made within 2 months of the arrival date, full payment (including the security deposit) is required to secure the booking.

2. Payments to Overseas Accounts:

• Payments must be received in the requested currency, with all transaction and related fees borne by the payer.

3. Guest Information:

• You must provide details of all guests staying at the property, including overnight guests, as required by Turkish law. Copies of passports or ID cards are necessary for registration with local authorities.
• Any failure to comply may result in significant penalties, which you will be responsible for paying.

4. Security Deposit

• The security deposit will be used to cover any damage, breakages, or losses incurred during your stay. In cases where these exceed the deposit amount, you agree to cover the shortfall.
• Costs for cleaning or repairs (e.g., damage caused by animals or staining of linens) will also be deducted from the security deposit as required.

5. Guest Conduct

To maintain the comfort and safety of all guests, as well as the integrity of the property, we kindly ask you to observe the following guidelines during your stay:

1. Respect the Property: Please treat the property with care and ensure it is left in the same condition as when you arrived.

2. No Disturbance to Others: Avoid excessive noise or disruptive behavior that could disturb neighbors or other guests.

3. Number of Guests: Do not exceed the maximum number of guests allowed, as stated at the time of booking. Additional overnight guests are not permitted unless explicitly agreed upon in advance.

4. Care of Animals: Do not feed animals within the property grounds or allow them inside the property. Cleaning fees will apply if animals are found to have been inside.

5. Damage and Breakages: You agree to report any damage, breakages, or maintenance issues as soon as they occur. Costs for damages caused during your stay will be deducted from the security deposit, or additional charges may apply if necessary.

6. Energy Conservation: Turn off all air-conditioning units and electrical appliances when not in use or when leaving the property. A penalty fee of £80 will apply if air-conditioning is left on while the property is unoccupied.

7. Compliance with Local Laws: Guests must comply with all local laws, including providing requested identification documents for registration with Turkish authorities.

Failure to adhere to these guidelines may result in deductions from your security deposit and, in extreme cases, termination of the rental agreement without a refund.

6. Check-In and Check-Out:

• Check-in is from 16:00, and check-out is by 10:00.
• Late check-outs (£50 fee) may be requested up to 4 weeks before arrival and are subject to availability.

7. Insurance

• Guests are advised to arrange their own insurance to cover cancellation, personal belongings, and medical needs. Queen Accommodation Services and the property owner are not liable for any accidents, injuries, losses, or damages incurred during your stay.

8. Rental Inclusions

• Rentals include mains water, electricity, cooking gas, and relevant rental taxes unless otherwise specified.

9. Property Standards

• The property reflects local traditions and the owner’s personal taste. It does not meet international hotel standards.

10. Limitation of Liability

• Queen Accommodation Services and the property owner are not liable for any acts of negligence, accidents, damage, losses, or other inconveniences that guests may experience during their stay.
• Liability is limited to the cost of the booking in the event of errors, omissions, or cancellations.

11. Acceptance of Terms:

• These terms are deemed accepted upon receipt of the booking deposit.

Cancellations & Refunds

1. Cancellation by the Guest:

• Deposits are non-refundable.
• Payments due 2 months prior to arrival are non-refundable after the due date.
• No refunds will be provided for cancellations made within 2 months of the stay.

2. COVID-19 Policy

• Payments are not refunded but can be applied to a reservation for the same year or the following year, subject to agreement between the renter and property owner.

3. Force Majeure

• Queen Accommodation Services and the property owner shall not be held liable for any failure to fulfill their contractual obligations due to events beyond their reasonable control. This includes, but is not restricted to, acts of God, natural disasters, fire, flood, war, terrorism, government-imposed travel restrictions, pandemic lockdowns, strikes, or other unforeseen circumstances. In the event of such occurrences, we will make every effort to communicate with you promptly and discuss alternative arrangements. However, no additional compensation, expenses, or liability will be accepted beyond any payments already made by the guest.

4. Cancellation by the Property Owner or Queen Accommodation Services

• • In the rare event of cancellation by us or the property owner, we will inform you immediately and provide a full refund of any payments made as of the date of cancellation.
  • No liability is accepted for any additional costs incurred by you (e.g., flights or travel costs).

4. Significant Changes to Reservations

• If significant changes to your booking are necessary, we will liaise with you to arrange alternatives. No further liability will be accepted.

Complaints Policy

At Queen Accommodation Services, we strive to ensure your stay is enjoyable and trouble-free. If you encounter any issues or have concerns during your stay, we kindly request that you inform our office as soon as possible so that we can address them promptly.

Should you wish to submit a formal complaint, please ensure that it is provided to us in writing no later than 30 days after your departure.
Complaints received beyond this period may not be investigated. Your satisfaction is important to us, and we will do our utmost to resolve any concerns to the best of our ability.

Contact Us

If you have any questions about these Terms & Conditions or any of our Policies, please contact us.