Cancellations & Refunds

1. Cancellation by the Guest:

• Deposits are non-refundable.
• Payments due 2 months prior to arrival are non-refundable after the due date.
• No refunds will be provided for cancellations made within 2 months of the stay.

2. COVID-19 Policy

• Payments are not refunded but can be applied to a reservation for the same year or the following year, subject to agreement between the renter and property owner.

3. Force Majeure

• Queen Accommodation Services and the property owner shall not be held liable for any failure to fulfill their contractual obligations due to events beyond their reasonable control. This includes, but is not restricted to, acts of God, natural disasters, fire, flood, war, terrorism, government-imposed travel restrictions, pandemic lockdowns, strikes, or other unforeseen circumstances. In the event of such occurrences, we will make every effort to communicate with you promptly and discuss alternative arrangements. However, no additional compensation, expenses, or liability will be accepted beyond any payments already made by the guest.

4. Cancellation by the Property Owner or Queen Accommodation Services

• • In the rare event of cancellation by us or the property owner, we will inform you immediately and provide a full refund of any payments made as of the date of cancellation.
  • No liability is accepted for any additional costs incurred by you (e.g., flights or travel costs).

4. Significant Changes to Reservations

• If significant changes to your booking are necessary, we will liaise with you to arrange alternatives. No further liability will be accepted.

Contact Us

If you have any questions about Cancellations and Refunds or any of our Policies, please contact us.